Shipping Policy

Introduction

At Media Mosaic, we aim to deliver your orders promptly and safely. This Shipping Policy explains our procedures, delivery times, and responsibilities.

 

1. Shipping Methods & Carriers

• We use trusted carriers for all deliveries.

• Shipping methods, costs, and estimated delivery times are specified at checkout.

• We currently ship within the UK. International shipping may be offered in the future.

 

2. Order Processing

• Orders are processed within 1–3 business days of purchase (excluding weekends and bank holidays).

• You will receive a confirmation email once your order has been dispatched.

 

3. Delivery Times

• Standard UK delivery typically takes 3–7 business days.

• Expedited delivery options may be available at an additional cost.

• Delivery times are estimates; we are not liable for delays caused by the carrier, extreme weather, or other circumstances beyond our control.

 

4. Shipping Costs

• Shipping costs are calculated at checkout based on the selected delivery method.

• Free shipping promotions, if available, will be clearly stated on the website.

 

5. Order Tracking

• Once dispatched, you will receive a tracking number to monitor your delivery.

• Please allow up to 24 hours for tracking information to update.

 

6. Lost, Damaged, or Incorrect Items

• Please inspect your order upon arrival.

• If an item is lost, damaged, or incorrect, contact us within 7 days of delivery at mediamosaicmagazine@gmail.com with your order details and photos if applicable.

• We will investigate and either replace, refund, or offer an alternative solution.

 

7. Returns & Exchanges

• Returns are subject to our Refund Policy.

• Exchanges are processed as refunds and new purchases.

 

8. Contact Information

For shipping enquiries or concerns:
Email: mediamosaicmagazine@gmail.com