Refund Policy

Introduction

At Media Mosaic, we aim to provide high-quality products and digital content. Please read this Refund Policy carefully to understand your rights and our processes. By making a purchase, you agree to the terms below.

 

1. Eligibility for Refunds

• Refunds are available only for purchases that are defective, damaged, or not as described.

• Digital products (e.g., PDFs, magazine downloads, templates) are non-refundable once accessed or downloaded, unless there is a technical issue that prevents delivery.

• Physical products must be returned in their original condition and packaging.

 

2. Timeframe for Requests

• Refund requests must be made within 14 calendar days of receiving a product.

• After this period, we may not be able to issue a refund.

 

3. Process for Requesting a Refund

1. Contact us via email at mediamosaicmagazine@gmail.com with your order details and reason for the refund.

2. If applicable, return the product to our specified address. We recommend using a tracked shipping method for security.

3. Once we receive the returned item or verify a digital issue, we will review your request and notify you of approval or rejection.

 

4. Refund Methods

• Approved refunds will be processed to the original method of payment.

• Please allow up to 14 business days for the refund to appear in your account.

 

5. Exceptions

• Items that have been customised or personalised are non-refundable unless faulty.

• We do not provide refunds for change of mind.

 

6. Exchanges

• Exchanges for alternative products are handled as refunds and new purchases.

• Contact us to discuss the best way to exchange an item.

 

7. Contact Information

For any questions, concerns, or refund requests:
Email: mediamosaicmagazine@gmail.com